Your commitment to us

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between Mead Open Farm Ltd and yourself.

No contract exists between you and Mead Open Farm Ltd for the sale of any tickets until we have received and accepted your order and received payment in full. Once cleared funds are received, there is a binding contract between us.

Prices

The description and price of tickets you order will be shown on Mead Open Farm Ltd website at the time you place your order.  Prices are in UK Sterling and inclusive of any applicable taxes - there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tickets.

Prices displayed on the site are subject to change without notice. We accept most major credit and debit cards in partnership with our payment gateway.

Online Security

To ensure that your online shopping experience is secure, your credit/debit card details will be encrypted on a secure server to minimise the possibility of someone being able to read them as they are sent over the Internet.

Please also read our Privacy Policy and Cookies Policy for further information on the protection of your data supplied to us in the course of using or transacting via our website.

Limitation of Liability

Mead Open Farm’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods.

The limitation on any exclusion from liability contained in these conditions shall be subject to the provisions of second 2(1) of the Unfair Contract Terms Act 1977.

Mead Open Farm Ltd will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unseen event beyond its reasonable control including without limitation Internet and Communication outages, fire, flood, war or act of God.

Severance

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.

Refunds and Cancellations

Unfortunately, we cannot issue any refunds for cancellations.

Tickets are only transferable to an alternative date or time if you contact Mead Open Farm directly at info@meadopenfarm.co.uk. Tickets and order changes are subject to times and availability. Some ticket types do carry an additional administrative charge. We cannot guarantee that we can change the date of your visit but we will make reasonable efforts to do so.

The Company also reserves the right and ability to cancel or re-arrange bookings under the following circumstances:

1.1    If the premises, or any part of it, is unavailable due to uncontrollable circumstances. including but not limited to Acts Of God, bad weather, maintenance or building construction.

1.2     If the incorrect Ticket type has been Purchased for the event / session.

1.3     If incorrect information has been used to make a booking with us. 

All bookings are subject to management's discretion.

Online Booking

Once purchased online tickets may not be used in conjunction with any other offer. No ticket may be resold.  We reserve the right to refuse entry to late arrivals.

Any discounts or offers online are available for limited quantities and periods only and shall not be available on bookings made by phone or in person.

Prices are correct at time of going to press and are subject to change without notification.

Using your Online Ticket to Mead Open Farm

Please bring your ticket or booking reference number with you for entrance to Mead Open Farm. Showing your ticket on your smartphone is acceptable. If you print your ticket, please make sure the barcode is legible. 

Children under 16 must be accompanied by an adult to be permitted entry to Mead Open Farm.

Annual Membership

Purchase of an Annual Membership through this website gives the Member entry into Mead Open Farm Ltd for one year from the date of purchase of the Membership. Activation will occur on the presentation of your Booking Confirmation reference number or print-out at the Mead Open Farm entrance. On activation, you will be provided with a digital Membership card.

Soft Play

Soft play is on a first come first serve basis. Mead Open Farm reserves the right to close and re-open our soft play area without prior notice, while at management’s discretion. All children and adults using the soft play area are required to wear socks at all times. Customers wishing to use any of the slides within our soft play area will need to be wearing suitable clothes and have their arms and legs covered. All rules and guidance for each play equipment can be found in our soft play areas.   

Company Purchases

Should this purchase be made by a business, please accept this booking confirmation as a VAT Receipt.  VAT at 20% has been included in the prices charged.

VAT Number

Mead Open Farm LTD VAT no 207 0520 55

Special Offers / Discounts 

Mead Open Farm may offer discounts or provide special offers for the purchase of products and ticketed events. This may also be the case when the price paid may have been more.

Offers and discounts are always granted at Mead Open Farms discretion.

Depending on the case, discounts or offers shall be valid for a limited time only or while stocks or ticket availability lasts.

Christmas at Mead Open Farm Tickets T&Cs

The Experience

Please be aware Father Christmas is a group experience. Father Christmas will tell all the children his magical story to the whole group. During this time there will be an opportunity for each child to individually tell Father Christmas their Christmas wishes and pose for family photos.

Your time slot is to see Father Christmas, you are welcome to come to the farm anywhen from 9:30am. We recommend getting to the farm at least 20 minutes before your time slot to see Father Christmas. If your time slot to see Father Christmas is before 9:30am, please still arrive 20 minutes before. 

If you miss your slot to see Father Christmas, we will try to re-book you onto a later slot that day but we cannot guarantee this. 

Tickets 

Everyone attending Christmas at Mead Open Farm needs a ticket, regardless of age. 

A Child Under 1 ticket includes full entry to the farm and Christmas activities. They will receive a toy and bear, but not take part in reindeer food making and gingerbread decorating.

If you require a carer, please book a Disabled and Carer ticket and this will allow entry for both people. Please note, you must bring proof of disability (PIP, DLA, Blue Badge or Nimbus Access Card +1).

Refunds and Moving Tickets

All tickets are non-refundable and no credit vouchers will be issued. This is applicable to all scenarios.

We are able to move your tickets to an alternative date at a fee of £5 per ticket. Please note that this is subject to availability and requires a minimum of 48 hours notice.

Members Discount

Members discount is already applied to the selected ticket types. Members are only able to receive discount off of member tickets and not general admission tickets. You must have an active and consistent membership to qualify for a members discount from the time of booking to your visit. If your membership is cancelled after purchasing Member Christmas as Mead Open Farm tickets, your tickets will be automatically cancelled. If you do not have a valid membership on the day, you will need to pay the extra on arrival.